Zero Studio User Service Agreement
Latest update date: May 26, 2024
Version effective date: May 26, 2024
This User Registration Service Agreement (hereinafter referred to as the "Agreement") is an agreement between you (hereinafter referred to as the "User") and Zero Studio regarding the products and services provided by Zero Studio on its and/or its affiliated company's web game platforms (including Zero Studio's website, as well as the game services and other network services currently and in the future that Zero Studio may provide to Users, hereinafter collectively referred to as the "Products and Services").
If the user enters the user registration page of the Zero Studio website or its games, confirms that they have read and agreed to the terms of this agreement and completed registration, or obtains and uses the products and services provided by Zero Studio through any other means, it shall be deemed that the user has carefully read the content of this agreement and agrees to abide by the provisions of this agreement. Users should not refuse to fulfill this agreement on the grounds of not understanding its content. Therefore, in order to protect the rights and interests of users, please carefully read the entire agreement before registering to use the various products and services provided by Zero Studio.
In addition, according to Article 16 of this Agreement, Zero Studio has the right to modify and update this Agreement from time to time. Users are advised to keep an eye on the latest version of this Agreement. If the user does not agree or accept the terms and conditions of this agreement, please do not continue to use the products and services provided by Zero Studio.
Zero Studio reminds users to carefully read all the terms of this agreement, especially the clauses that exempt or limit Zero Studio's liability (such clauses usually contain words such as "not responsible" and "not guaranteed"), clauses that restrict user rights (such clauses usually contain words such as "not allowed", "should not", "not allowed", "prohibited"), legal application and dispute resolution clauses. These clauses should be applied to the maximum extent possible under Chinese law, and such clauses are usually marked in red font.
If the user is under 18 years old, the user must read this agreement with the guardian and obtain the guardian's consent to the user's enjoyment of the games and services provided by Zero Studio, payment of fees to Zero Studio, and all terms of this agreement before the user can enjoy the games and services provided by Zero Studio.
The conclusion, performance, interpretation, and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China and shall exclude the application of all other conflict of laws. This agreement is made in Tianhe District, Guangzhou City. If any disputes arise between the parties regarding the content or execution of this agreement (including but not limited to contractual or other property rights disputes), both parties shall resolve them through friendly consultation; When negotiation fails, both parties agree to submit it to the jurisdiction and handling of the Tianhe District People's Court in Guangzhou.
1、 Service content
1. The specific content of products and services provided by Zero Studio will be based on the actual situation, such as online games, forums (BBS), chat rooms, emails, etc. Zero Studio reserves the right to change, interrupt, or terminate some or all of its products and services at any time.
2. Zero style studios may charge certain fees to some users when providing products and services. In this case, there will be clear prompts on the relevant pages. If the user does not agree to pay such fees, they may choose not to accept the corresponding products and services.
3. Zero Studio provides users with products and services through server side equipment access to the Internet. In addition, the equipment related to products and services (such as computers, modems and other devices related to Internet access) and the required fees (such as telephone fees and Internet access fees paid for Internet access) shall be borne by users themselves.
4. Users should use genuine software to receive products and services, and the software cost should be borne by the user.
2、 Account name and password
1. Upon reading and agreeing to this agreement, the user shall become a registered user of Zero Studio and obtain the Zero Studio user account (hereinafter referred to as the "Zero Studio Account"). The account name of Zero Studio cannot be changed after registration, and the corresponding password can be modified through the customer service provided by Zero Studio.
2. The user is fully responsible for the custody of the Zero Studio account and password, as well as all actions taken using the account and password. It is prohibited to sell, transfer, lend, or share the Zero Studio account or password with others. Zero Studio shall not be liable for any consequences arising from the illegal use of the user's Zero Studio account or password by others due to the aforementioned actions or negligence in storage or any third-party behavior.
3. If users discover that their Zero Studio account or password has been illegally used by others or has abnormal usage, they should promptly notify Zero Studio through the processing methods published by Zero Studio from time to time, and have the right to request Zero Studio to take measures to suspend the login and use of the account. Zero Studio decides whether to suspend the login and use of user accounts based on user identity verification results.
3、 Account registration information
1. Provide registration information
(1) When applying for a Zero Studio account (or supplementing information after registration), users should provide Zero Studio with the latest, detailed, and accurate personal registration information. The aforementioned personal registration information includes: the user's Zero Studio account name, password, real name, identification number, mobile phone number, and all information entered when registering the Zero Studio account (or supplementing or updating account information). The user hereby undertakes to register as a user of Zero Studio with their true identity, and guarantees that the personal identity information provided is true, complete, and valid. They shall bear corresponding legal responsibilities for the information provided in accordance with legal provisions and essential clauses.
(2) All personal registration information provided by users may be used by Zero Studio as a basis for determining the association of Zero Studio accounts and identifying user identities. The user agrees to provide proof of such information at any time upon request from Zero Studio, in order for Zero Studio to verify the user's identity. If the user corrects or deletes relevant information, resulting in the inability of Zero Studio to provide services normally, Zero Studio shall not be responsible for any inconvenience or losses caused.
(3) If the information provided by the user to Zero Studio is inaccurate, untrue, illegal and valid, or has been changed but not updated in a timely manner, or there is any suspicion of misleading, Zero Studio has the right to suspend or terminate the user's use of any services provided by Zero Studio. Zero Studio has the right to review whether the identity information provided by user registration is true and valid, and should actively take reasonable measures such as technical and management to ensure the security and effectiveness of user accounts; Users have an obligation to properly safeguard their accounts and passwords, and to use them correctly and securely. If either party fails to fulfill the above obligations, resulting in the loss of account passwords, theft of accounts, and causing damage to the rights of the other party or others, they shall bear the legal responsibility arising from this.
(4) If the user chooses to quickly log in to the game through "Quick Game", "Tourist" or other similar convenient modes (hereinafter referred to as "Tourist Mode") without registering a user account, please bind the user account in a timely manner after logging in; If the user is not bound to a user account, once the user chooses to uninstall or reinstall the products or game software of Zero Studio, or if the user's mobile smart device or computer is damaged, causing the products or game software to fail to start normally, all game data, game records, and other content of the user in tourist mode will not be able to be queried or restored.
2. Modify registration information
Users can update or modify the information provided when applying for registration at any time through the services provided on the official website of Zero Studio at that time or other channels available at that time as published by Zero Studio. However, the real name, identification number, and the name of the Zero Studio account that users fill in when registering (or supplementing information after registration) cannot be modified after the account registration is successful (or supplementing information). Users are advised to carefully fill in various types of registration information.
3. The user agrees that all information, data, and records related to their Zero Studio account (including but not limited to login records, post login behavior records, point card information, etc.) shall be based on the data recorded in the Zero Studio system.
4、 Information collection and use
1. The personal registration information described in Article 3 of this Agreement, as well as the non-public information stored by the user within the control of Zero Studio during the use of products and services (hereinafter collectively referred to as "User Information"), shall be disclosed and protected in accordance with the provisions of this Article.
2. In order to provide users with better products and services, users are aware and agree that Zero Studio may collect user information in accordance with Article 4 of this agreement, and may analyze and integrate this information. When users use the products and services of Zero Studio, the server may automatically record some user information, which will become part of the game software and be owned and managed by Zero Studio.
3. To provide services to users, Zero Studio will collect and use the following types of user information for the following purposes:
(1) To assist users in completing registration and login, they need to provide basic registration or login information, including mobile phone number, email address, and create a user account, username, and password. At the same time, in accordance with relevant laws and regulations or specific functional and service requirements, users may need to provide other information (such as name, ID card, facial features, and other identification information) before using specific functions and services. If the user does not provide the above information, Zero Studio will not be able to provide relevant functions and services to the user.
(2) In order to facilitate user contact or help users solve problems, or to record the solutions and results of related problems, when users contact Zero Studio, Zero Studio may save the user's communication/call records and content or contact information left by the user.
(3) When users use the services provided by Zero Studio, upload and/or publish information, and engage in related activities, Zero Studio will collect the information uploaded, published or formed by users, and has the right to display the user's nickname, avatar, and published content.
(4) To display order information of user accounts, Zero Studio will collect order information generated by users during the use of Zero Studio's services, which will be used to display to users and facilitate their order management.
(5) In order to confirm the transaction status and provide after-sales and dispute resolution services to users, Zero Studio will collect user transaction and payment information related to the transaction progress through the selected trading partners and payment institutions based on the exchange, or share user transaction information with the aforementioned service providers.
(6) To provide users with services that better meet their needs, create user profiles, understand product compatibility, and identify abnormal account states, Zero Studio may collect information about the services and usage methods used by users and associate this information, including:
Log information: When users use the services of Zero Studio, Zero Studio may automatically collect detailed usage information of the user's Zero Studio services as relevant network logs. For example, the user's login account, search query content IP address, telecommunications operator, network environment, language used, access date and time, duration of stay, information release records.
Device information: Zero Studio may receive and record device related information (such as IMEI) based on the specific permissions granted by users during software installation and use MAC, Serial, SIM card IMSI identification code, device model, operating system and version, client version, device resolution, package name, device settings, process and software list, unique device identifier, software and hardware feature information), device location related information (such as IP address GPS location and WLAN access points, Bluetooth, and base station sensor information that can provide relevant information.
Please note that individual device information and log information cannot identify the identity of a specific natural person. If Zero Studio combines this type of non personal information with other information to identify a specific natural person's identity, or uses it in combination with personal information, during the combined use period, this type of non personal information will be considered personal information. Unless authorized by the user or otherwise required by laws and regulations, Zero Studio will anonymize and de identify this type of personal information.
(7) Personal information of users collected indirectly by Zero Studio:
Zero Studio may obtain user authorization sharing related information from affiliated parties and third-party partners. For example, Zero Studio may obtain user authorized shared account information (including username, avatar, nickname) from a third party and bind the user's third-party account to the user's Zero Studio account, allowing users to directly log in and use Zero Studio's products and/or services through the third-party account. Zero Studio will collect and use user information in accordance with relevant laws and regulations, and in accordance with agreements with related parties or third-party partners, and on the premise of being convinced that the information provided is legal.
(8) Other zero style studios require access to user personal information.
4. The user understands and agrees that certain individual services may require the user to enable specific access permissions on their device (such as your location information, camera, album, microphone, contacts, and/or calendar) to enable the collection and use of information related to these permissions. Here are some examples of application scenarios:
(1) In order to identify user devices and facilitate users to establish associations when using different accounts, Zero Studio may need to collect the International Mobile Equipment Identification (IMEI) code for user mobile devices;
(2) If a user registers or logs in with a mobile phone number, Zero Studio will assist the user in sending a request text message to the game server and charge a basic text message communication fee according to local telecommunications operator standards, without incurring any additional fees. In order to send the above text messages, Zero Studio needs to collect the user's mobile phone number and obtain the mobile device's permission to send and read text messages;
(3) If the user uses "one click account registration" or similar convenient registration and login functions, such as saving the system generated account and password, Zero Studio will use the screenshot saving function of the mobile device;
(4) If users need to upload or share images as avatars with other users or official customer service, Zero Studio will require access to the device's photos, media content, and files, as well as camera permissions;
(5) In order to achieve voice based social functions within Zero Studio, Zero Studio has the right to access one or more of the mobile device's volume adjustment permissions, microphone permissions, audio recording permissions, or Bluetooth pairing permissions;
(6) If users need to find other users nearby who are playing the same game, some game products of Zero Studio can provide built-in positioning functions, but they need to obtain the user's approximate location through the network or use GPS to obtain the user's precise location;
(7) The application itself updates and iterates, and Zero Studio has the right to call the permission to install other applications within the application to achieve the purpose of downloading and updating;
(8) After an application error or crash, in order to obtain error information for analysis, optimize game logic better, and bring a better user experience, Zero Studio needs to obtain the permission to read system log files;
(9) The application needs to cache and read necessary resources during runtime, so Zero Studio needs to obtain permission to read and write storage device information;
(10) Other zero style studios require access to user personal information.
The above only lists some application scenarios for obtaining mobile device permissions. In case of other permission calls, Zero Studio will comply with the principles of this agreement and local legal norms, fully protecting the legitimate rights and interests of users such as their right to know. When users need to turn off this feature, most mobile devices will support their needs. For specific methods, please refer to or contact the service provider or manufacturer of the user's mobile device. Please note that by enabling any permission, the user authorizes Zero Studio to collect and use relevant information to provide corresponding services. Once the user closes any permission, it means that the user cancels the authorization. Zero Studio will no longer continue to collect and use relevant information based on the corresponding permission, and will not be able to provide the corresponding services for the user. However, the decision of the user to disable permissions will not affect the information collection and use based on the user's authorization.
5. Zero Studio may issue notifications related to services to users when necessary, such as when a single service is suspended, changed, or terminated due to system maintenance. If the user does not want to continue receiving messages pushed by Zero Studio, they can request Zero Studio to stop pushing. For example, according to the SMS unsubscribe guide, Zero Studio is required to stop sending promotional messages, or set in the mobile device to no longer receive messages pushed by Zero Studio; Except for situations where Zero Studio sends messages in accordance with legal provisions or service agreements for individual services.
6. The user agrees that in order to enable the anti addiction system to protect the legitimate rights and interests of minors, Zero Studio has the right to collect, verify, and determine whether the real name information of the user's account belongs to minors, and then decide whether to include this account in the anti addiction system. In addition, Zero Studio will collect user login time, game duration and other information, and guide minors to play games reasonably by automatically intervening and limiting their game time and game recharge consumption at the system level, enabling mandatory offline functions, and other methods.
Protecting user privacy is a fundamental principle of Zero Studio, especially for underage users. Zero Studio will only use or publicly disclose personal information of minors collected with the consent of their parents or guardians when permitted by law, explicitly agreed upon by their parents or guardians, or necessary to protect minors. Zero Studio has always actively taken reasonable measures in technology and management to ensure the security and confidentiality of user information.
8. Except for the six situations listed in Article 4, Paragraph 8 of this Agreement, Zero Studio guarantees not to publicly disclose or provide user information to third parties. The six exceptions are as follows:
(1) User information publicly disclosed by the user (or their guardian) to the public on their own;
(2) Users (or their guardians) request or agree to Zero Studio disclosing user information;
(3) Relevant laws and regulations, regulatory agency rules, or self regulatory organization rules require Zero Studio to disclose user information;
(4) Judicial or administrative authorities require Zero Studio to disclose user information based on legal procedures;
(5) To protect the intellectual property and other rights of Zero Studio, it is necessary to disclose user information;
(6) To protect the significant legitimate rights and interests of other users and the general public, it is necessary to disclose user information;
(7) According to other provisions of this agreement, Zero Studio deems it necessary to disclose user information in other circumstances.
9. In order to provide products and services to users normally, Zero Studio may need to transmit some user information to its technical service providers, affiliated companies, or other third parties. On the premise that these third parties promise to bear at least the same confidentiality obligations as Zero Studio, Zero Studio will transmit user information to these third parties. Users understand and agree to this.
10. The user understands and agrees that after collecting the user's personal information, Zero Studio may use technical means to deidentify the data. The deidentified information will not be able to identify the user's identity. In this case, Zero Studio has the right to use the deidentified information to analyze and commercialize the user database without obtaining the user's consent separately.
11. Zero Studio will adopt commercially reasonable and feasible methods to protect the security of users' personal information. Zero Studio uses commonly available security technologies and programs to protect users' personal information from unauthorized access, use, or leakage. Zero Studio shall not be liable for any loss of user accounts or leakage of user personal information caused by intentional or gross negligence of Zero Studio.
5、 Basic rights of users
1. Users may use the products and services provided by Zero Studio in accordance with this agreement and other rules published and changed by Zero Studio from time to time.
2. Users can voluntarily choose to bind the pages provided by Zero Studio through their mobile phones, in order to obtain game activities, promotional information, and other content provided by Zero Studio in the first time.
3. Users have the right to supervise whether Zero Studio and its staff provide products and services to users in accordance with the standards published by Zero Studio during the use of the products and services provided by Zero Studio. They can also provide opinions and suggestions related to products and services to Zero Studio at any time.
4. If the user disagrees with the terms of this agreement, or has objections to the later modified or updated terms of Zero Studio, or is dissatisfied with the products and services provided by Zero Studio, the user may choose to stop using Zero Studio's products and services at any time. If the user chooses to stop using the products and services of Zero Studio, Zero Studio will no longer assume any obligations or responsibilities to the user.
6、 User Code of Conduct
1. The user agrees to regulate their behavior in accordance with various rules and regulations published or changed by Zero Studio from time to time, including this agreement, in order to accept and use Zero Studio's products and services. Users have the right and responsibility in accordance with the law for any actions that occur with their account after logging in. The user further agrees to bear the consequences and liability for breach of these rules in accordance with the provisions of Article 6 (14), Article 15, Article 14 and other relevant provisions of this agreement.
2. Users must abide by the laws and regulations related to Internet information release and the generally applicable norms of Internet general ethics and etiquette when using the zero studio account. Users will bear the responsibility for the information content released by users. The various types of information published by users shall not include the following content:
(1) Violating the basic principles established by the Constitution;
(2) Harming national security, leaking state secrets, subverting state power, and undermining national unity;
(3) Harming national honor and interests;
(4) Inciting ethnic hatred and discrimination, and undermining ethnic unity;
(5) Disrupting national religious policies, promoting cults and feudal superstitions;
(6) Spreading rumors, disrupting social order, and undermining social stability;
(7) Spreading obscene, pornographic, gambling, violence, murder, terrorist information or instigating crimes;
(8) Insulting, slandering, or maliciously attacking others with words that infringe upon their legitimate rights and interests;
(9) Infringe the intellectual property, copyright, or public/private rights of any third party;
(10) Violating humanistic morality and customs;
(11) Disrupting the normal order of the game;
(12) Containing other content prohibited by laws and administrative regulations.
3. The user's Zero Studio account name and the names of characters, gangs, etc. in the game should follow the principles of legality and health, and are not allowed to use names that include but are not limited to race, religion, politics, national leaders, obscenity, vulgarity, defamation, intimidation, fraud, offensive, insulting, potentially misleading, prohibited drugs, etc.
4. Users should be responsible for their words and actions in the game, especially not:
(1) Spreading or disseminating vulgar or indecent information through any means or behavior;
(2) Spreading or disseminating false information to other users through any means or behavior of impersonating platforms or game systems;
(3) Causing disputes through any means or means;
(4) Spreading or spreading, using private servers, trojans, cheats, viruses, and such information through any means or behavior;
(5) Spreading or disseminating information through any means or behavior;
(6) Spread or engage in offline transactions of game accounts, virtual currencies, and virtual props through any means or behavior other than the trading channels provided by Zero Studio;
(7) Spread a large amount of identical or similar phrases or meaningless text, or any information unrelated to the Zero Studio platform and its games;
(8) Promote and incite any violent behavior outside of the virtual world of the game;
(9) Disclose any game world and real-world information of other users, non users, or employees of the Zero Studio platform;
(10) Promote or publish illegal information, information that violates social morality, or information that is detrimental to the construction of spiritual civilization, including but not limited to pornography, gambling, cults, terrorism, and other content;
(11) By any means, obtain or request others to add their offline contact information (including but not limited to: WeChat QQ, Q group, phone facebook、 Email, etc;
(12) Other statements or behaviors that do not comply with laws and regulations, social morality, game rules, or infringe upon the legitimate rights of third parties.
5. Users shall not interfere or obstruct the normal provision of products and services by Zero Studio, especially:
(1) Attack, invade or overload the website server of Zero Studio;
(2) Cracking and modifying client programs provided by Zero Studio;
(3) Attack, invade game servers or server-side programs of Zero Studio, or overload game servers;
(4) Unreasonably interfering or obstructing others from using the products and services provided by Zero Studio;
(5) Exploit program vulnerabilities and errors (bugs) to disrupt the normal operation of the game or spread such vulnerabilities or errors (bugs);
(6) Directly or indirectly exploiting game bugs (including vulnerabilities or unreasonable phenomena in game systems, programs, settings, etc.) or program vulnerabilities to profit or disrupt game order, or using bugs or vulnerabilities to achieve personal goals;
(7) Produce, use, publish, and disseminate any form of auxiliary tools or programs that hinder the fairness of the game (referring to any files or programs used to gain advantages in the game but not part of the Zero Studio platform or various game software), including cheating cheats and related auxiliary cheats (including but not limited to automatic monster hunting, automatic leveling, automatic medication, automatic task completion, acceleration or operations beyond the game's set range);
(8) Any unauthorized modification of the client program to alter, add, or reduce the pre-set functions of the Zero Studio platform, or any behavior that results in abnormal data sent by the client to the server;
(9) Induce other users of Zero Studio to use games or services provided by non Zero Studio.
6. Users are not allowed to disrupt the game order, especially:
(1) Registering multiple user accounts and/or game character IDs beyond necessary game interactive entertainment purposes to seek illegitimate game benefits;
(2) Staying in special locations or sensitive areas for a long time (including but not limited to activity applicants, "immigration envoys", teleportation personnel, teleportation points, etc.), interfering with other user games;
(3) Engaging in malicious PK, clearance, extortion, fraud, extortion, and other behaviors;
(4) Threatening or inciting other users or non users to participate in abnormal game content (including but not limited to marches, gatherings, and disturbances);
(5) Engage in fraud both inside and outside the game by impersonating friends, NPCs, or official characters with similar nicknames.
7. Users can communicate with game administrators (hereinafter referred to as "GMs"), but must not engage in the following behaviors:
(1) Impersonating a system or GM;
(2) Deceiving or attempting to deceive GM, including but not limited to misleading GM, refusing to provide information, providing false information, and any attempt to "defraud" GM;
(3) Violation or disregard of GM's prompts. In the game, in order to ensure the common interests of the majority of users and maintain normal game order, GM may prompt users to perform certain operations or stop performing certain operations, and users must not ignore or obstruct the progress of the work;
(4) Interference with GM work. Disrupting GM's work includes but is not limited to: requesting any game virtual items (including but not limited to virtual currency, game props, etc.) from GM, frequently calling GM or sending requests with no substantial content, repeatedly sending assistance requests to GM that have been answered or resolved;
(5) Insult, threaten, or maliciously attack GM.
8. Users must keep their account and password safe, and any consequences resulting from account and password leakage due to user reasons will be borne by the user themselves.
9. Users can only use the products and services provided by Zero Studio in their personal capacity. Users cannot use the products and services provided by Zero Studio for commercial purposes, nor can they use them for sales or other commercial purposes.
10. Unless obtaining written permission from Zero Studio, users are not allowed to use any of Zero Studio's products and services, as well as any of its content, for commercial gain, including but not limited to acting as game prop trading intermediaries to collect intermediary fees, and selling game props for profit.
11. Users are not allowed to engage in the following activities using the products and services provided by Zero Studio:
(1) Entering computer information networks or using computer information network resources without permission;
(2) Unauthorized deletion, modification, or addition of computer information network functions;
(3) Unauthorized deletion, modification, or addition of data and application programs stored, processed, or transmitted in computer information networks;
(4) Intentionally creating and spreading destructive programs such as computer viruses;
(5) Other behaviors that endanger computer information network security.
12. The user agrees to use the monitoring data in the game program as the basis for determining whether the user has engaged in game cheating behavior through the use of cheating programs or other methods.
13. If Zero Studio discovers that users have violated laws and regulations, user agreements or rules published by Zero Studio, infringed upon the legitimate rights and interests of third parties, or experienced abnormal data, including but not limited to:
(1) Trading for the purpose of abnormal gaming and entertainment interaction needs;
(2) Abnormal trading behavior aimed at transferring game virtual items or enhancing the strength of specific game characters, including but not limited to purchasing game virtual items that are not necessary for their own game characters, trading game virtual items at abnormal prices, and trading game virtual items with multiple game accounts under their own control.
Zero Studio can observe and record the user's behavior, and use the results of observation and recording as the basis to determine whether the user has violated the User Code of Conduct under this agreement.
14. If the user violates this agreement, Zero Studio has the right to impose one or more of the following consequences on the user, depending on the severity of the behavior, and the user shall bear such adverse consequences:
(1) Warning: A warning is an educational orientation aimed at minor violations of game policies, and it is a way to manage game operations normally.
(2) Prohibition: Close some or all chat channels of the violating user, forcibly suspend the online conversation function of the violating user role, making it unable to communicate with other users until the punishment expires or is cancelled.
(3) Forced Offline: Force the violating user to leave the current game and end the execution of the user's current game program.
(4) Suspend account/character: Suspend or permanently terminate the right of non compliant users to log in to a certain game using their Zero Studio account/character.
(5) Delete profile: Delete the character profile of the violating user in a certain game world, and prevent the character from appearing in the game world again.
(6) Delete Account: Permanently terminate the right of non compliant users to log in to the Zero Studio platform through their Zero Studio account, including but not limited to permanent suspension, deletion of user registration information, character information, level items, game currency, and all other data in the game database.
(7) Retrieve game virtual items: Retrieve game virtual items obtained by users due to fraud, theft, or other violations, including but not limited to game virtual currency and virtual items. Although the user did not actively participate in fraud, theft, or other violations, if the virtual items obtained by the user were obtained by others through fraud, theft, or other violations, and then transferred or allocated to the user, in order to maintain the rights of the stolen user and fair and just game order in the game, Zero Studio has the right to reclaim the virtual items purchased by the user.
(8) Change Name: Force the modification of forum nicknames, game characters, or gang names for non compliant users.
(9) Dissolve organization: Dissolve gangs, guilds, and other organizations established by illegal users.
(10) Reverse deduction value: Deductions are made for game character game values, including but not limited to game character level, money, experience, etc.
(11) IP ban: Temporarily or permanently prohibit unauthorized users from logging into a certain server of a game on an abnormal IP.
(12) Legal Liability: If the improper behavior of a non compliant user causes damage to others or Zero Studio, or violates current legal provisions, the non compliant user shall bear corresponding civil, administrative, and/or criminal responsibilities in accordance with the law. For example, if the user infringes on third-party intellectual property or other rights during the game process and leads to claims by the rights holder, the user shall be directly responsible.
15. If a user violates the user code of conduct described in this article, Zero Studio has the right to demand that the violating user bear the breach of contract liability to Zero Studio, including but not limited to restoring the original state, eliminating the impact, compensating for direct and indirect losses or additional cost expenses caused to Zero Studio, and recovering from the violating user after Zero Studio first bears the administrative penalty or infringement compensation responsibility caused by the violating user's behavior.
7、 Game Management
1. Game administrator
(1) Game Master, also known as Game Master, refers to the online staff of Zero Studio who maintain and manage the order of the virtual world of games.
(2) GM will not interfere with the normal order of the game, will not request personal information and passwords from users in any way, and is not responsible for resolving personal disputes between users or answering game strategy, tips, and other questions.
(3) Users should respect, understand, and cooperate with GM's work in the game. If they have any opinions, they should appeal and report to the customer service center through a dedicated mailbox.
2. Game information transfer. Zero Studio has the right to arrange for the splitting or merging of game servers based on the availability of products and services. In cases where there is no significant impact on the user's gaming rights, Zero Studio has the right to transfer the user's character information and profile in the game to other game servers. Such transfer behavior does not affect the user's continued use of Zero Studio game services, and therefore does not constitute a breach of contract.
3. Parental monitoring system
(1) Zero Studio complies with national policies and sets up a "minor parent guardianship system" for certain specific games. If minor users (especially children under ten years old) use products and services, they must obtain their parents (guardians) consent in advance. When using products and services, parents (guardians) should act as guardians to determine whether the products and services are suitable for minors.
(2) If the user is under 18 years old (or if Zero Studio cannot recognize the user's age), the user will be subject to the constraints of the "Parental Guardianship System for Minors". When the guardian provides sufficient evidence to prove that the actual user of the account is a minor, Zero Studio has the right to restrict the user's creation or use of game accounts associated with Zero Studio accounts in accordance with relevant rules and parental requirements, including but not limited to temporary or permanent account freezing, partial or complete termination of the provision of various products and services of Zero Studio.
4. Anti addiction system
(1) If the user is under 18 years old (such as if Zero Studio cannot recognize the user's age, it will be considered as a minor user under 18 years old), then the user's activities in the game will be constrained by the "Game Anti Addiction System"; If the user has more than one Zero Studio account, the "Game Anti Addiction System" will also apply to all Zero Studio accounts of the user.
(2) The game anti addiction system regulates users under the age of 18 by gradually reducing in-game profits based on continuous game time, limiting user consumption and game time, and other methods.
(3) Users are required to provide authentic and complete information in order for Zero Studio to identify their identity and submit real name authentication information to relevant departments. Any consequences arising from the provided information being untrue shall be borne by the user.
5. Under the existing technological conditions, Zero Studio will make reasonable commercial efforts and develop and maintain the "Parental Guardianship System for Minors", "Game Anti Addiction System", and Real Name Authentication System in accordance with the requirements of relevant regulatory authorities, and provide them to users according to the "current situation". Due to the inevitable limitations of technology and the influence of external factors on various aspects of system operation, Zero Studio does not guarantee that there are no vulnerabilities in each system, nor does it guarantee that each system can operate normally at any time, nor does it guarantee that the monitoring or authentication effect is completely correct and authentic or meets the needs of users. Zero Studio does not provide any express or implied warranties beyond those expressly provided by applicable laws, and does not assume any responsibility for them.
8、 Tariff policy
1. The pricing information of products and services of Zero Studio, as well as relevant tariff standards, charging methods, purchase methods, and other information related to tariff policies, shall be explained on the relevant platforms or game websites of Zero Studio.
2. Zero Studio has the right to determine the tariff standards and charging methods for the products and services provided by Zero Studio. Zero Studio may establish different tariff standards and charging methods for different products and services, or determine different tariff standards and charging methods according to the different stages of the products and services provided by Zero Studio. In addition, Zero Studio may also modify its tariff policy from time to time. Zero Studio will prominently display charging information related to products and services, as well as pricing standards, charging methods, purchasing methods, or other information related to pricing policies related to the products and services on the product and service related webpage.
3. For the paid products and services of Zero Studio, users should purchase them in accordance with the pricing policy determined by Zero Studio. If the user does not purchase the products and services of Zero Studio according to the pricing policy determined by Zero Studio, Zero Studio can immediately stop providing the product and services to the user.
4. Unless otherwise expressly provided by law, users shall not request Zero Studio to refund any fees paid by users to Zero Studio (hereinafter referred to as "refunds"), regardless of whether such fees have been consumed. Zero Studio has the right to decide whether, when, and how to refund users. If Zero Studio agrees to a refund, users should compensate for the expenses incurred through payment channels such as credit cards and mobile phones. Zero Studio has the right to directly deduct the fees from the refunded fees to users. Zero Studio does not offer refunds or realize the recharge amount, virtual currency, virtual props, etc. gifted during the product and service provision process.
5. If the user's recharge is delayed due to technical malfunctions in the recharge system or other reasons, Zero Studio will only be responsible for the replenishment of the virtual currency to the account. Players are not allowed to claim any losses from Zero Studio beyond the recharge itself.
6. Any recharge behavior of a player is an expression of their true intention, and unless there is evidence to the contrary, the player shall not request a refund of the recharge based on operational errors.
9、 Virtual items
1. The ownership of various virtual items in the products and services provided by Zero Studio (including but not limited to game platforms, games, forums), including but not limited to coins, silver, props, equipment, etc., belongs to Zero Studio. Users can only have the right to use virtual items in compliance with laws and game rules. Once a user purchases the right to use a virtual prop, it will be deemed that they have entered the consumption process and cannot request a return of the virtual prop for any reason.
2. Except for large-scale server crashes and disconnections, Zero Studio shall not be liable to users for any role deletion or rollback, virtual items, or financial losses caused by individual reasons such as local network problems or personal operation problems.
3. Due to the complexity of online transactions, Zero Studio prohibits users from engaging in offline transactions and related behaviors of buying and selling virtual game items. Zero Studio opposes users from engaging in offline transactions of virtual items and related behaviors (including but not limited to participating in offline transactions, assisting offline traders in operating and transferring game virtual items, etc.), and does not protect any transaction results generated by users engaging in offline transactions on their own. Any problems or disputes arising from users engaging in offline transactions, including but not limited to being defrauded of money or game virtual items by false transaction information, are not related to Zero Studio, and users will be responsible for them. Zero Studio is not responsible for compensating or recovering losses caused by being deceived.
4. Zero Studio does not recognize the trading results generated by users through offline transactions. Game virtual items obtained by users through offline transactions will be deemed as originating from sources that do not comply with game rules. Zero Studio has the right to take corresponding measures in accordance with Article 6 of this agreement regarding game virtual items, game characters, and Zero Studio accounts involved in offline transactions and related behaviors.
10、 Changes in service methods, content, and transfer of personal information
1. Zero Studio will make every effort to continuously provide products and services to users, but it does not rule out the possibility that Zero Studio may cease to provide any products and services, nor does it rule out the possibility of changing the service methods and content of game services or other network services.
2. In order to increase and enrich the content of games and other network services in Zero Studio, games and game platforms may periodically update and adjust the features they contain during runtime. After the game and game platform updates, all operations, content, and settings within the game and game platform will be based on the announcement content in the game and game platform.
3. If Zero Studio stops providing a certain product and service, or changes the way or content of a certain product and service, Zero Studio will notify users in advance and make every effort to find an appropriate service provider to replace Zero Studio in continuing to provide products and services.
4. In the circumstances described in paragraph 3 of this article, Zero Studio may transfer the user's personal data (including relevant account and password information and personal data) to the party that continues to provide services, or may permanently seal the original data as needed to promote new game modes. The user hereby agrees that Zero Studio has the right to carry out the aforementioned actions, and agrees that after Zero Studio completes the aforementioned actions, Zero Studio will no longer assume any obligations or responsibilities for the user's original information. However, Zero Studio does not guarantee that it will be able to find suitable service providers or methods to replace Zero Studio in continuing to provide products and services, nor does it guarantee that the products and services provided by the service providers found by Zero Studio or the modified game methods can meet the requirements of users.
11、 Service interruption or termination
1. In case of any of the following situations, Zero Studio has the right to interrupt or terminate the provision of game services and other network services to users under this agreement at any time. Zero Studio shall not be liable for any inconvenience or losses arising therefrom:
(1) The personal information provided by the user is not true;
(2) The user violates the user behavior guidelines stipulated in this agreement.
2. In the following situations, Zero Studio has the right to cancel or delete an account/role, and delete all records of that account/role:
(1) The role deleted by the user has not been restored within a certain period of time from the date of deletion;
(2) After registering an account, the user shall not have any login or usage records within one month or six consecutive months from the completion of registration, and the account shall not have any recharge records;
(3) The circumstances stipulated in Article 6 of this Agreement;
(4) For specific conditions for canceling or deleting accounts/roles for different products and services provided by Zero Studio, please refer to the specific regulations for each product and service, or the specific regulations on the official website of related products and services.
The user is very clear and aware that after the account/role is cancelled, the information in the account/role cannot be restored. Zero Studio will not be responsible for any inconvenience or losses caused by this.
In order to ensure the normal operation of the game and game platform websites and servers, Zero Studio needs to regularly or irregularly shut down and maintain the game and game platform websites and servers, or carry out emergency shutdown and maintenance in response to emergencies. The normal service interruption or suspension caused by the above situation is understood and agreed by the user. Zero Studio is obliged to do its best to avoid service interruption and limit the interruption time to the shortest possible time.
4. In case of any of the following situations, Zero Studio has the right to terminate or interrupt all or part of the services provided by the game server without prior notice. Zero Studio shall not be liable to users or third parties for any inconvenience or losses arising therefrom:
(1) Regular inspections or construction, updating software and hardware, etc;
(2) The server is damaged and unable to function properly;
(3) Sudden software and hardware equipment and electronic communication equipment failures;
(4) Network provider lines or other malfunctions;
(5) In emergency situations, in accordance with legal provisions or for the personal safety of users and third parties;
(6) Due to third-party reasons or other force majeure circumstances.
5. Regardless of the termination of products and services for any reason, after Zero Studio issues a notice of termination of operation, users should take corresponding measures to handle virtual items on the game and gaming platform on their own during the announcement period. After the termination of product and service operation, users shall not demand Zero Studio to bear any form of compensation or liability for compensation, except for game virtual currencies that users have already purchased but have not yet used, due to the termination of service, including but not limited to compensation required due to the inability to continue using game accounts, in-game virtual items, etc.
12、 Limited Warranty and Disclaimer
1. For the products and services of Zero Studio, Zero Studio only makes the limited warranty mentioned in this clause, which supersedes any other express or implied warranties (if any) in any documents, packaging, or other materials.
2. Zero Studio only provides relevant products, software, programs, and any support services in the form of "existing conditions and including all errors", and only guarantees:
(1) The products and services provided by Zero Studio can basically meet the requirements officially announced by Zero Studio;
(2) The relevant products and services provided by Zero Studio are basically in line with the service commitment officially announced by Zero Studio;
(3) Zero Studio only strives to solve any problems encountered by Zero Studio in providing products and services within a commercially reasonable range.
3. To the maximum extent permitted by applicable law, Zero Studio expressly disclaims any other type of warranty, whether express or implied, including but not limited to any implied warranties and liabilities of merchantability, applicability, reliability, accuracy, completeness, virus-free, and error free.
4. To the maximum extent permitted by applicable law, Zero Studio does not guarantee that the products and services provided by Zero Studio will meet the requirements of users, nor does it guarantee that the products and services will not be interrupted, nor does it guarantee the timeliness, security, and non-interference of products and services, nor does it guarantee that there will be no errors, and that information can be accurately, timely, and smoothly transmitted.
5. The user understands and agrees that any information or data obtained through the products and services of Zero Studio, whether trusted or used, is entirely up to the user themselves, and the user shall bear any system damage, data loss, and any other risks arising from such trust and use. Zero Studio does not guarantee any goods, shopping services, transaction processes, recruitment information mentioned in the products and services, especially information sent by third parties.
6. In case of system failures, security vulnerabilities, program defects (bugs), program errors, etc., Zero Studio has the right to restore game data to a certain date to maintain game balance. Users shall not demand compensation or compensation for this.
7. To the maximum extent permitted by applicable law, Zero Studio shall not be liable for any indirect, incidental, accidental, special, or consequential damages (including but not limited to personal injury, privacy breaches, damages caused by failure to fulfill any responsibilities including good faith or reasonable prudence, damages caused by negligence and any other monetary losses or other losses) caused by the use of Zero Studio's products and services by users or others, purchases of goods or similar services online, transactions online, illegal use of services, or changes in information transmitted by users.
8. Zero Studio shall not be liable for any technical defects, coverage limitations, force majeure, computer viruses, hacker attacks, user location, user shutdown, service interruptions caused by cooperative factors, intentional or negligent actions of others, or other reasons beyond the technical capabilities of Zero Studio related to the fixed and mobile communication networks of domestic and foreign basic telecommunications operators under this agreement, as well as any loss of data or short message content sent by users, garbled code, incorrect reception, inability to receive, delayed reception, etc.
9. Any consequences caused by personal errors, errors, or improper operations of the user shall be the responsibility of the user, and Zero Studio shall not provide any compensation or compensation.
13、 Intellectual Property and Information Ownership
1. The game software (including games with and without client software), other software, information, works, and materials provided by Zero Studio through products and services, as well as their copyright, patent rights, trademark exclusive rights, and other intellectual property rights, are owned by Zero Studio or its corresponding rights holders. Unless authorized in writing by Zero Studio in advance, or otherwise expressly provided by law, no one shall use, copy, disseminate, forge, imitate, modify, adapt, translate, assemble, publish, decompile or decompile in any form without authorization. Otherwise, Zero Studio has the right to immediately terminate the provision of products and services to users, and hold them liable for intellectual property infringement in accordance with the law, and demand that users compensate Zero Studio for all losses.
2. Any data information (including but not limited to account data information, role data information, grade item data information, etc., but excluding the user's name, ID number, telephone number and other personal identity data information) generated by the user in the process of using products and services and stored in the zero studio server is a part of the game or game platform, owned and managed by the zero studio. The user has the right to modify, transfer and punish the data information belonging to his own account through the way designated by the zero studio under the premise of abiding by the rules of the game.
3. To ensure accuracy and avoid disputes, the user agrees to use the data stored on the Zero Studio server as the judgment standard for the technical data and information involved in this agreement. Zero Studio guarantees the authenticity of this data.
14、 Compensation for damages
If the user violates this agreement or applicable laws and regulations, resulting in damages or expenses incurred by the parent company, subsidiaries, other affiliated companies, affiliated institutions and their personnel, employees, agents, and all other related performance support personnel of Zero Studio (including but not limited to paying all legal fees required by the aforementioned legal entities for defending or claiming legal fees for the user's breach or illegal behavior and related settlements), the user shall be responsible for compensating the relevant expenses and paying compensation for damages.
15、 Termination of Agreement
Users shall comply with the provisions of this agreement and relevant laws and regulations. Zero Studio has the right to determine whether the user has violated this agreement. If Zero Studio determines that the user has violated this agreement or any laws and regulations, Zero Studio has the right to immediately suspend or terminate the user's account and delete all relevant information, files, and any records in the user's account without prior notice to the user, as well as restrict, stop, or cancel the user's usage qualification.
16、 Modification and interpretation rights
In order to provide products and services to users in a timely and better manner, Zero Studio reserves the right to modify, add, or delete the terms of this agreement at any time, taking into account the constantly changing nature of Zero Studio itself, users, and market conditions. When modifying, adding, or deleting the terms of this agreement, Zero Studio will announce the fact of the modification, addition, or deletion on the official website without separately notifying users. If the user does not agree to the modifications, additions, or deletions made by Zero Studio, they can immediately stop using the services provided by Zero Studio. If the user continues to use the services provided by Zero Studio, it shall be deemed that the user agrees and accepts the modified, added, or deleted terms of this agreement, and shall not demand any compensation or compensation for this.
2. Without the prior written consent of Zero Studio, the user shall not transfer their rights or obligations under this agreement. Zero Studio has the right to exercise its rights or fulfill its obligations under this Agreement through its subsidiaries or other affiliated companies.
3. Without the prior written consent of Zero Studio, the user shall not transfer their rights or obligations under this agreement. Zero Studio has the right to exercise its rights or fulfill its obligations under this Agreement through its subsidiaries or other affiliated companies.
4. All operational activities of this Zero Studio shall be subject to the final interpretation rights of Zero Studio. In case of disputes arising from unclear game promotion information and operational activity rules, the interpretation made by Zero Studio shall prevail, and players shall not demand compensation for losses from Zero Studio on the grounds of unclear original operational rules.
17、 Advertising and external links
1. The products and services of Zero Studio may include commercial advertisements or other promotional activities from others. These contents are provided and held responsible by advertisers or product/service providers, and Zero Studio only provides the medium for publishing content. The transaction behavior of users purchasing such services or goods through Zero Studio or the websites linked to Zero Studio only exists between users and the providers of such goods or services, and is not related to Zero Studio. Zero Studio does not assume any legal responsibility for the transaction behavior between users and the providers of such goods or services.
2. Users may link to third-party sites during the use of Zero Studio's products and services. Third party sites are not controlled by Zero Studio, and Zero Studio is not responsible for the content of any third-party sites, any links contained in third-party sites, or any changes or updates to third-party sites. Zero Studio only provides users with these links to third-party sites for the purpose of convenience. The links provided by Zero Studio do not imply that Zero Studio recognizes the third-party site, nor does it guarantee its authenticity, completeness, real-time performance, or credibility. There is no employment, appointment, agency, partnership or other similar relationship between these individuals, companies or organizations and Zero Studio. Users need to check and comply with the relevant regulations of the third-party site.
3. The user understands and agrees that Zero Studio will send products, services, or other related business information to the user through email, SMS, or other means.
18、 Other agreements
Any provision of this agreement that is partially or entirely invalid shall not affect the validity of other provisions.
Our goal is to create a comfortable, fair, and humane gaming environment for users. The Zero Studio platform pays attention to user needs and always opens up to users from different regions, ages, and cultural backgrounds. Whether it is the Zero Studio staff who are fulfilling their mission in their respective job positions, or tens of thousands of users playing different roles in Zero Studio platform games, they all hold many expectations and dreams for online games. We are grateful and respectful to users who respect the rules of the game and others. Let's work together to create a green gaming environment!
Teenage users must abide by the National Youth Network Civilization Convention: they should be good at online learning and not browse harmful information; Be honest and friendly in communication, do not insult or deceive others; To enhance self-protection awareness and avoid dating netizens casually; To maintain network security and not disrupt network order; To benefit physical and mental health, do not indulge in virtual time and space.